When will my order arrive?

Domestic orders (orders shipping to the 48 contiguous United States) usually ship out within 1-2 business days. We ship domestic orders via FedEx or United States Postal Service (USPS). A tracking number will be emailed to you so you can track your order to your door.  Transit times range from 1-5 business days, depending on your location and selected method of delivery.  

How do I know I'm getting the highest quality products?

Each component of the hookah is made from the highest quality materials.

Where is Silver Smoke Wholesale located?

Orders are shipped from our company in Houston, TX.

I'm hesitant to order a hookah pipe because it looks complicated to set up and use, is that true?

Hookah pipes are really easy to use and set up. The hookah pipes come with step-by-step setup instructions online and we are always available via telephone or email with any additional set-up/care questions.

Do you ship internationally?

Yes, we ship to all parts of the world. Shipping costs are based on the weight of your order and desired shipping method. We ship internationally via USPS (United States Postal Service). Processing of international orders takes 1-3 business days due to verification of credit card and address. Shipping charges are calculated via the online system, just enter the country to get the shipping costs after adding items to the shopping cart. Free shipping for orders advertised on website does not apply to international shipping. Free shipping only applies to USA destinations. Any orders returned back will incur a 15% restocking fee and shipping costs will not be refunded.

How long does the flavored shisha last, will it spoil?

Our shisha is of the highest quality. As long as it remains in an air tight container, such as tupperware or a ziplock bag, the shisha will remain fresh for at least six months.

My hookah doesn't seem to be smoking right. What do I do?
1. Check your bowl. The most common mistake is packing the shisha too tightly. Make sure that you break the shisha apart and lightly sprinkle it into the bowl to the top. Don't fill it past the top because you'll be packing the shisha when you cover it with a metal screen or foil.
2. Check your charcoal. If the charcoal is covered with ash, there may not be enough heat getting to the shisha. Use your tongs to tap the charcoal ash off into your hookah tray and place the red charcoal back on your head.
3. Check your gaskets. Make sure that all of the components of the hookah are fitting nicely together. A snug fit will make the smoke flow more efficiently. You may check for a burnt gasket. Some hookahs expose the gasket and are easily burnt by charcoal that is moved around in the tray.
4. Check your hoses. If you have multiple hoses, make sure that all ends are plugged properly. For example, if you have two or three hoses on your hookah and there is only one person smoking, you'll need to remove the hoses and use rubber stoppers or tape to block the hose holes.

What is your return policy?
All returns must be shipped back Silver Smoke Wholesale within 7 days of receiving the order. All orders must be returned in original unused condition with all accessories. The return shipping costs must be paid for by the customer. If a product was received defective, Silver Smoke Wholesale will gladly replace it or provide a full credit. International Orders Only: Orders returned back will incur a 15% restocking fee and shipping costs will not be refunded.

I didn't get an email confirmation of my order. How do I get one?
Our shopping cart automatically sends out an email confirmation after each order is finalized. If you did not receive an email confirmation, please email us at contact@SilverSmokeWholesale.com and we will send you out another one.

Can I add things or make changes to my order?
Please contact us as soon as possible to make changes to your order. If it is during normal business hours, please call us at 877-946-6524 so that we can make changes to your order before it is shipped out. If it is after business hours, please send us an email with your changes.

What is the Texas Tobacco Tax?

On September 1, 2009 the Texas Legislature passed a law which increased the OTP tobacco tax in the state of Texas by over 325% causing hookah tobacco products to become very expensive. Due to this reason, Silver Smoke Wholesale must charge an addon tax fee to any tobacco based shisha sold to a Texas consumer. If you are purchasing tobacco in person at the Silver Smoke Wholesale store or shipping tobacco to a destination inside of Texas you will be billed for the Texas tobacco taxes due on your order. We will call/email you to notify you of the extra amount before shipping order.

What is your selling policy?

You must be 18 years of age or older to order any and all products offered on our website. We aggressively utilize all available security methods in an effort to verify age and credit card information. Any patrons violating all or portions of these terms of use may be prosecuted under law. We diligently track all credit card transactions and any misuse or fraudulent activity will be reported and may be prosecuted. Credit card fraud is a felony. BUYER IS RESPONSIBLE FOR ALL APPLICABLE TOBACCO TAXES IN THEIR HOME STATE EXCEPT IN TEXAS. WE PAY TEXAS TOBACCO TAXES ONLY. PLEASE ABIDE BY ALL TOBACCO AND STATE LAWS WHEN PURCHASING TOBACCO FROM Silver Smoke Wholesale LLC.